ITBBC Disaster Recovery Facility (Directions)

The ITBBC offers redundant disaster recovery facilities with the following capabilities:

• Redundant servers
• Redundant data storage
• Remote network diagnostic tools
• Pre-configured workstations
• Voice service restoration
• Secure facility with security monitoring
• Fire suppression
• Flood detection
• Power backup with both battery and generator power sources
• Redundant Internet access
• Comfortable work environment
• 24 hour per day disaster recovery support
• Office equipment including fax, copier and printers
• Administrative support

The ITBBC replaces a Client’s office during a business closing disaster. The ITBBC staff will work alongside of the Client’s disaster recovery staff to stabilize business operations, communicate with Client’s employees, and support the reopening of Client’s facility.

(click here to enlarge the diagram)

Disaster Recovery
When data is received at the local ITBBC, it is used to update its version of the client’s critical data. The data is also sent to another ITBBC at a different location. Each ITBBC location contains not only the client’s critical data but also the software required to configure the client’s critical workstations.

To prepare for configuring a client workstation to function in a disaster recovery, ITBBC creates a copy (image) of its hard drive. As a part of the disaster recovery effort, this image is loaded onto the hard drive of each disaster workstation. A client may have one or more types of recovery workstations and one or more of each type. An image of each type is created at installation. The images is stored at the ITBBC’s and is updated periodically.

In the event of the loss of critical data, it can be restored either from backup data at the client’s site or from the copy at one of the ITBBC’s.

In the event of a client facility disaster, the local ITBBC provides data and configured workstations to support emergency operations. In the event of a disaster at the local ITBBC, there is another one prepared to support emergency operations both for the client and for the ITBBC.